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Hub Support Worker – Engage Leeds Partnership - GIPSIL
Person Specification
Team : Engage Leeds
Responsible to : Senior Hub Coordinator / Hub Team Leader
Responsible for : N/A
Hours : 37 hours per week
Salary : Scale 5 Point 12 £24,496 per annum
Leave : 29 days plus bank holidays (rising to 33 after 5 years)
Benefits : Flexi time, Cycle to work scheme, Tech scheme, Healthcare scheme, Hybrid working
Engage Leeds is a city wide housing support consortium for people over the age of 18 led by Gipsil. We are looking for a Hub Support Worker to join our small, friendly, team to process and triage referrals to the service, offer initial advice, carry out short-term Prevention work and respond to stakeholder queries. The role is a mixture of office and home working, so you must be able to manage your time effectively and be able to use your own initiative. This is a fast paced role that requires excellent organisational skills as well as a great eye for detail. As we are the first point of contact to referrers and people with support needs, we are looking for someone who has an excellent telephone manner and is able to handle various queries and conversations with confidence and empathy.
The main responsibilities of the post include: -
- Overall, to support the delivery of the Engage Leeds city wide housing support service.
- To support the effective functioning of the Hub - the central point of access for referrals and assessments.
- To process and follow up referrals delegated by the Senior Hub Co-ordinator and Hub Team Leader – Supporting people to develop independence and have greater choice / control.
- To deliver triage interventions and signposting for people being referred and for referring agencies, with a particular focus on prevention and early intervention
- To undertake needs and risk assessments where appropriate to ensure safe practice in referral, triage and community based interventions.
- To carry out short term advice/ prevention work around housing support issues, including welfare benefits, accommodation options and money advice.
- To work with Hub colleagues and the Operations Manager to meet referral and assessment target timeframes.
- To liaise with colleagues across Engage Leeds ensuring the provision of high quality and timely support and advice.
- To update and maintain accurate records within the Gateway case management system.
If you have any questions, please don’t hesitate to contact us.
To apply for this role please visit Current Vacancies – GIPSIL to download an application pack. Applications should be emailed to hr@gipsil.org.uk before the closing deadline.
GIPSIL particularly welcomes applicants from Black, Asian and Minority Ethnic communities
To arrange an informal conversation about this role please contact Terry Koivunen via email; terry.koivunen@engageleeds.org.uk
Please note that GIPSIL will not accept CV’s. No agencies.
- Deadline for applications: Sunday 30th July 2023
- Interview date: Wednesday 9th August 2023
If you have not heard from us by 7th August, unfortunately this means you have not been successful in reaching the interview stage this time. We thank you for your application
GIPSIL is committed to all aspects of safeguarding. We believe that all children and adults, who are at risk of harm, have the right to be protected from abuse. GIPSIL aims to ensure that all staff and voluntary workers who seek work at GIPSIL and who have access to children and adults are safe to do so.
GIPSIL is a community based organisation providing housing, counselling, advice and support to young and vulnerable people at risk in Leeds.
The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation. To apply please follow their application instructions.
If the attached documents do not meet your accessibility requirements, please contact the recruiter directly. For more information about the accessibility of this website, please click this link https://jobs.leeds.gov.uk/accessibility
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
