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To provide a comprehensive clerical and administrative support to the Practice and to act as a focal point of communication for the patients and the Primary Health Care Team.
This post is for 20 hours per week. Weds 8.30am-1pm Thur 8.30am -5.00pm Fri 8.30am -5.00pm You must be flexible to cover team colleagues holidays/ sick leave etc.
An opportunity to increase hours to full time may be available in the new year.
DO NOT TELEPHONE THE SURGERY REGARDING THIS POST- ALL APPLICATIONS BY EMAIL ONLY.
The following duties are an indication of some aspects of our reception team tasksbut are NOT exhaustive of the role.
· Liaise and answer queries from the patients and all members of the Primary Health Care Team.
· Respond to all queries and request for assistance from patients and visitors at reception.
· Arrange appointments and request for home visits, including emergencies in keeping with the Practice protocol.
· Update the computerised appointment system when the patient arrives.
· Advise patients of relevant charges for private services, accept payment, issue receipts and record on patients notes.
· Explain practice arrangements and Business Services Organisation requirements to new patients and temporary residents. Ensure paperwork is completed in line with practice procedures.
· Update and maintenance of repeat prescribing system within general practice.
· To check tasks to be actioned with regards to lab-links blood results and ensure tasks are completed.
· Respond to all incoming telephone calls promptly and in a courteous manner, transfer/take messages as appropriate.
· Prepare repeat prescriptions for GP’s signature.
· File all correspondence in relation to patients in appropriate patient file when required
· Scanning of correspondence to patient’s notes from external sources.
Job Types: Part-time, Permanent
Part-time hours: 20 per week
Salary: From £10.75 per hour
Benefits:
- Company pension
- On-site parking
Education:
- GCSE or equivalent (preferred)
Experience:
- Medical Receptionist: 2 years (required)
Work Location: In person
Reference ID: RECEPTION 05
