Customer Service Administrator


 

Immediate Start - Full time 8.30am-5.30pm

The candidate would be enthusiastic and an experienced administrator, and beneficial if they have worked within a similar industry but not essential; working for a Family run Heating Business based in Pinhoe, Exeter, which has been established for over 40 Year's.

We are looking for someone who shows great customer service skills; to work well in a small friendly office environment; who is able to time manage, prioritise workload, strong communication skills, skills in processing and Microsoft Office, excel experience, work well on your own and as a team; with a friendly and proactive approach, who has ability to adapt to a diverse role.

The role is varied, where you will be taking responsibility for:-

  • Taking calls from clients by telephone and email, booking in of service appointments, emergencies and planned works and coordinating with Engineers.
  • Organising diary and planned/scheduling for Engineer's and sending appointments, completing general administrative duties.
  • Liaising with Suppliers and quoting customers, purchasing of equipment and ensuring correct goods received/returned.
  • Updating compliance records, taking payments, reconciling Engineers credit card payments, processing cheques.
  • Taking deliveries of goods and allocation, arranging collections and ensuring parts in stock.
  • Updating stock levels and pricing.
  • Fleet management.
  • Processing on inhouse system.
  • Updating records and job status effectively.
  • Bringing new ideas and updating social media platforms.

Experience: Minimum of 2 Years preferable

Please email CV's to Ellie Stevens

Job Type: Full-time

Salary: £23,000.00-£26,000.00 per year

Benefits:

  • Company pension
  • On-site parking
  • Sick pay

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

COVID-19 considerations:
Covid-19 procedures in place for all members of Staff at the Office and for mobile staff. Regular procedures and updates to Staff and Customers is carried out.

Work Location: In person

Reference ID: KSEadmin1311

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