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Job Category Rooms & Guest Services Operations
Location Delta Hotels Northampton, Eagle Drive, Northampton, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Reception associates provide exceptional standards of hospitality ensuring memorable and unique experiences are always provided to all our guests both in person and virtually.
You will be perfectly positioned at the centre of the hotel operations and empowered to create those unforgettable WOW moments that encourage and promote Marriott Brand Loyalty which is critical in supporting our overarching vision and mission.
Specific duties include:
- Providing a warm welcome to guests, answering questions about products & services where necessary in person and via telephone.
- Pre arrival planning and check in / check out using Front Office systems (Opera)
- Ability to communicate across all departments confidently and in an efficient manner
- Report any maintenance and security issues as appropriate
- Process payments
- To assist guests with all their requests, queries and challenges in a proactive and responsible manner
In return, we offer fantastic benefits including:-
- World class training programmes and opportunity to grow and develop
- Global Hotel discount scheme across all Marriott brands
- Competitive pay for every hour worked & potential incentives
- Wellness programmes
- Free parking
- Uniform and meals on duty
- Discounts and much more…
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
